1. Introduction and Acceptance of These Terms

Welcome to Frontline Talent, a platform operated by Frontline Tech Pty Ltd (registration number 2026/731499/07) ("Frontline Talent", "we", "us", or "the Platform").

By registering an account, creating a profile, posting a role, or otherwise using the Platform, you ("you" or "the User") confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Notice and POPIA Consent (the "Agreement"). If you do not agree, you must not use the Platform.

These Terms apply to both candidates seeking employment and practices seeking to hire, collectively referred to as "Users".

2. Nature of the Platform — Intermediary Only

Frontline Talent is an online intermediary that facilitates the introduction of medical administrative and clinical support talent to healthcare practices.

Frontline Talent, or its directors, is in no way a recruitment agency and does not provide recruitment, employment, placement, or staffing services as defined under applicable South African law. We do not employ, vet for employment, or guarantee the suitability of any candidate, and we do not act as an employer or agent of either party.

The Platform merely provides tools for profiles, AI screening interviews, matching, on-platform interviews, offers, and placement administration. Any decision to interview, offer employment, accept employment, or enter into a working relationship is made solely between the candidate and the practice.

3. Definitions

"Candidate" means a natural person who creates a candidate profile on the Platform to seek employment opportunities.

"Practice" means a healthcare practice, clinic, or business entity that creates a practice profile on the Platform to source candidates.

"Placement Fee" means the flat fee payable by a Practice upon the successful placement of a Candidate, as set out in Section 7.

"Screening Interview" means the AI-conducted recorded voice interview completed by a Candidate.

"Offer" means a formal offer of employment or observation extended by a Practice to a Candidate through the Platform.

4. User Accounts and Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Platform. By registering, you represent that the information you provide is true, accurate, and complete.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised use.

We may refuse, suspend, or close any account at our discretion, including where we believe a User has breached these Terms or provided false information.

5. Candidate Obligations

Candidates must provide accurate personal, professional, and qualification information. Identity and qualification documents may be requested for verification and are used for identity verification only; they are never shared with practices.

Candidates are responsible for the content of their profile and Screening Interview and must not misrepresent their skills, experience, or availability.

Candidates must respond to Offers within the stated expiry period and conduct themselves professionally in all on-platform interviews and communications.

6. Practice Obligations

Practices must provide accurate practice details, including a valid BHF practice number and company registration number, and must only post genuine roles that comply with South African labour law.

Practices are solely responsible for conducting their own background checks, reference checks, and suitability assessments of any Candidate before making an Offer or entering into an employment relationship.

Practices must comply with all applicable employment, labour, and tax obligations arising from any placement made through the Platform.

7. Fees and Payment

Joining the Platform is completely free for both Candidates and Practices. There are no subscriptions, tiers, or signup fees.

A Practice pays a flat Placement Fee of R2,500 (two thousand five hundred South African Rand) only when a Candidate accepts an Offer and the placement is confirmed. The Placement Fee is invoiced upon payment.

Payment is processed through the Platform's integrated payment provider. Contact details and the appointment letter are released to the Practice only after the Placement Fee is paid in full.

Placement Fees are non-refundable except where expressly stated in these Terms or required by law. Invoices are issued by Frontline Tech Pty Ltd (registration 2026/731499/07).

8. AI Screening Interview

The Screening Interview is an AI-conducted recorded voice interview used to help Practices assess Candidates. It is not an assessment, certification, or guarantee of a Candidate's competence.

Candidates may redo the Screening Interview up to a limited number of times. Recorded interviews are stored on the Platform and may be viewed by Practices during matching.

9. Matching, Interviews, and Offers

The Platform uses profile data to suggest matches between Candidates and Practices. Match scores are indicative only and do not guarantee a successful placement.

On-platform interviews are scheduled through the Platform. Sharing personal contact details or conducting interviews off-platform before a Placement Fee is paid is not permitted.

Offers are extended and managed on the Platform. An Offer is only binding between the Practice and the Candidate once accepted by the Candidate.

10. Offer Expiry and Trial Period

Offers expire 48 hours after they are sent. Candidates are notified by email and may accept or decline within that window. If an Offer expires, the Practice is free to approach another Candidate.

For Candidates who are currently unemployed, an Offer may include a 2-day unpaid working trial at the start of employment so both parties can confirm suitability before the permanent start date. The inclusion and terms of any trial are agreed between the Practice and the Candidate.

11. Contact Unlocking and Appointment Letter

A Candidate's direct contact details are unlocked to a Practice only after the Candidate accepts an Offer and the Placement Fee is paid in full.

An appointment letter may be generated automatically upon payment; it is a template only and does not constitute legal advice. Both parties should obtain independent legal counsel before signing any employment contract.

12. Verification and Vetting

The Platform may display a "verified" badge for Practices whose BHF practice number has been manually checked against the Board of Healthcare Funders register. Verification is a basic check only and does not constitute an endorsement of the Practice's financial standing, conduct, or suitability.

Frontline Talent does not verify the truthfulness of all profile content and relies on Users to provide accurate information. Practices are encouraged to conduct their own background checks of Candidates where they deem necessary.

13. Prohibited Conduct

Users must not share, request, or use personal contact details outside the Platform before a Placement Fee is paid; circumvent the Platform's fee structure; post false or misleading information; harass or discriminate against other Users; or use the Platform for any unlawful purpose.

Users must not scrape, copy, or redistribute Profile or interview content, or attempt to interfere with the Platform's security or operation.

14. Privacy and POPIA Consent

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By using the Platform, you consent to the collection, storage, and processing of your personal information for the purpose of facilitating introductions between talent and practices, administering payments, and operating the Platform.

Identity and qualification documents are used for verification only and are not disclosed to practices. Further detail is set out in our Privacy Notice and the POPIA consent you accept at sign-up.

15. Intellectual Property

The Platform, its design, branding, and software are the property of Frontline Tech Pty Ltd and are protected by intellectual property laws. Users retain ownership of the content they submit to their profiles but grant the Platform a licence to display it for matching and Platform purposes.

16. Limitation of Liability and Disclaimers

Frontline Talent, its directors, employees, or affiliates are not liable for any loss or damage arising from the use of the Platform or any placement made through it.

By using this Platform, you absolve Frontline Talent and its directors of all risk relating to any loss of information, damage to reputation, and financial loss.

Frontline Talent does not warrant that matches, interviews, or placements will be successful or suitable, and disclaims all implied warranties to the maximum extent permitted by law.

Frontline Talent, or its directors, does not take responsibility for any employment contracts, working conditions, remuneration, or conduct of either party. It is the duty of both parties to obtain legal counsel before entering into any professional contracts.

17. Indemnity

You indemnify and hold harmless Frontline Talent, its directors, employees, and affiliates against any claim, loss, or damage arising from your use of the Platform, your breach of these Terms, or your conduct in relation to any other User.

18. Term, Termination, and Suspension

These Terms apply from the moment you register and remain in effect until your account is closed. You may close your account at any time by stopping use and contacting support.

We may suspend or terminate access at any time, without notice, where we believe a User has breached these Terms or where required to protect the Platform or other Users. Provisions that by their nature should survive termination (including liability, indemnity, and governing law) continue to apply.

19. Modifications to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Platform or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.

20. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or relating to the Platform will first be attempted to be resolved amicably, and failing that, will be referred to the appropriate South African courts or recognised dispute resolution body.

21. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms constitute the entire agreement between you and Frontline Talent regarding the Platform, superseding any prior agreements.

For any questions about these Terms, contact our support team at support@frontlinetalent.co.za.

22. Account and Platform Bans

Any users who have attempted to incorrectly use the Platform, mislead other users or admin, fraudulently create false postings or send fake offers, or commit any harm related to the Platform on or off the Platform will have their account banned.

A ban may be imposed without notice where we believe a User has engaged in the conduct described above, and may be permanent. Banned users lose all access to the Platform and any associated accounts or content.